Question 1

Is the Unlimited Data Plan Really Unlimited?

Accepted Answer

There is absolutely no data cap on our unlimited data plans. Video streams at 480p. After 22GB data may be deprioritized in times of heavy network congestion but will continue to operate at full speed when the network is no longer congested. The reasonable use policy (RUP) applies the Personal Unlimited plan on the network. Our personal plan is for personal use, and not for any other use. DATA only devices activated on any plan specified as a "Smartphone Plan" will be terminated without refund. Data only devices (including hotspot, IoT, etc) must be activated on one of the data only plans.

Question 2

SIM Activation Process

Accepted Answer

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Step 1

Its very simple and only few steps! Click “Activate SIM Card” option on the page to start the process.

Step 2

Input the IMEI number of the device to check if you are eligible to use the services on it . The IMEI info will be available on the phone >>Settings >> About device.

Step 3

Input the ICCID number of the sim card you have purchased here and continue.

Step 4

Input your basic info in this page;

Name and address
Email address and contact number
Date of birth (which will be the security password needed to open the account info).

Click on “Next Step “ to proceed to the next page .

Step 5

Select the Plan you wish to activate from this page

Step 6

Once you have selected the plan, the succeeding page will ask you to confirm and input the payment

Question 3

More Info on Device Compatibility

Accepted Answer

Some newer model devices are compatible with all carriers. Newer model phones have been wired to be compatible with both technologies GSM and CDMA for example any Nexus or Pixel device from Google will have both CDMA and GSM radios and work on any carrier on the planet. iPhone 4s and later support GSM.

Mobile devices on any of these networks are supported by us; Ultra Mobile, Ting, Cricket Wireless, Red Pocket Mobile, Mint Mobile, FreeUp Mobile, Good2go Mobile, Pix Wireless, TextNow, Simple Mobile, T-Mobile, AT&T, Republic Wireless, TracFone, h20 Wireless, Consumer Cellular, Metro, Google Fi, Net10 Wireless, Straight Talk Wireless, Virgin Mobile, PureTalk USA or any other virtual network that is powered by AT&T or T-Mobile.

I3Mobile USA is powered by AT&T.

To work on our network, your device has to operate on one of these GSM frequencies:

3G UMTS network - 850, 1900MHz bands

4G LTE network - AWS, 700, 850, 1900MHz bands

If in doubt if a handset is compatible please use the Eligibility tool : Click Here

Verizon is a CDMA carrier, and operates on a different technology than AT&T and T-Mobile (which are GSM). However, you should still be able to use your unlocked Verizon 4G LTE device on AT&T or T-Mobile, as most handsets will be compatible with both carriers' LTE bands.

Question 4

Data

Accepted Answer

Browsing Issues

Issues with single website ?

Try clearing your cache and cookies, or waiting for a few minutes.

Issues with all websites ?

Try the Below steps;

Check if your mobile data is switched ON. Go to your device settings and check the mobile data option. Ensure your mobile data is set to “ON”.
Ensure the fastest data option is selected. Check which data symbol (G/E/H/H+/2G/3G/4GLTE/Volte) is displayed on handset. If G/E/2G is displayed on your handset, go to network settings on your device, and ensure the network type is set to 3G or 4G.
Check whether your SIM is in the right slot. Ensure your SIM is on right slot which supports LTE
Check your APN (Access Point Names) settings. In your device settings, look for the ‘SIM & Network’ option, then look for ‘Access Point Names’. Make sure you have the correct Access Point Name selected.
Ensure you have sufficient data available in pack/plan. Login to My account
Turn On and Off Airplane mode.
Try Sim on another handset and check

Configuration Issues

Android Devices

Access the Settings menu.
Locate and select either Wireless & Networks, More Networks, or Connections.
Select Mobile Networks > Access Point Names.
Locate and select the option to add a new APN. This is usually accessed by a + symbol on the screen or by tapping the menu button.
Program each field using the settings below.

Name: I3 MOBILE

Question 5

Terms and Conditions

Accepted Answer

Introduction - The following Terms of Service apply to i3Mobile services, products, subsidiaries, affiliates, and mobile phones. Please read these terms of use carefully. By accessing or using our Site, purchasing, activating, and/or using any i3Mobile products, or services in any way, you are agreeing to comply with these Terms of Service, including any policies and guidelines incorporated by reference (referred to collectively as the “Terms of Service”). These Terms of Service are a legally binding Agreement between you and i3Mobile.Any changes or modifications to these Terms are effective and will be binding upon you when posted on our website at i3Mobile.com. Because these Terms of Service are subject to change at any time, You should always check our website for the most current version.When you accept these Terms of Service, you represent that you are at least 18 years of age and that you meet the eligibility standards for i3Mobile service. Our Right to Make Changes These Terms of Service may change at any time, including the prices for i3Mobile’s products and/or services without notice or obligation. Unless expressly prohibited by law, we reserve the right to modify or cancel this service or your account or take corrective action at any time and for any reason, including, but not limited to, your violation of any provision of these Terms of Service without notice or obligation. Your right to use our service is subject to our business policies, practices and procedure

Question 6

How to Manage My Account

Accepted Answer

${color}[#400000]( On the Right side top of the website https://i3mobile.us, click on the option My Account to log into your account.

You will be able to see a screen as shown below; Input your Mobile Number (MDN) and the password you have set to login.

Once Logged in, the page will show the following options; The tab with your MDN shows the plan you have subscribed to, the usage details on current bill cycle (Data, Voice, SMS and Main Balance) & also the notifications.

The next tab is Account Information. Here it shows your basic info which you have submitted at the time of sign up. You can also edit these details here.

${color}[#f90404](Important: Your password should be 8 numeric digits only. Most people use their birthday in the format MM/DD/YYYY.
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"Payment and Methods" is the next tab. Here you can see the details of your payment card updated while subscribing the plan. Here, you can also update a new payment card. Please do not forget to select the mobile number account on which you need to make the payment method changes.

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