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Is the Unlimited Data Plan Really Unlimited?
There is absolutely no data cap on our unlimited data plans. Video streams at 480p. After 22GB data may be deprioritized in times of heavy network congestion but will continue to operate at full speed when the network is no longer congested. The reasonable use policy (RUP) applies the Personal Unlimited plan on the network. Our personal plan is for personal use, and not for any other use. DATA only devices activated on any plan specified as a "Smartphone Plan" will be terminated without refund.
More Info on Device Compatibility
Some newer model devices are compatible with all carriers. Newer model phones have been wired to be compatible with both technologies GSM and CDMA for example any Nexus or Pixel device from Google will have both CDMA and GSM radios and work on any carrier on the planet. iPhone 4s and later support GSM. Mobile devices on any of these networks are supported by us; Ultra Mobile, Ting, Cricket Wireless, Red Pocket Mobile, Mint Mobile, FreeUp Mobile, Good2go Mobile, Pix Wireless, TextNow, Simple Mob
What happens when I have used all my available data?
On our essentials plan if a subscriber utilizes all of their available data and generates overage charges, the line (talk, text, and data) will be suspended. The subscriber can their account to add data (cash balance) or contact support 24/7 using the live chat. A data warning is sent to all customers once they are within 25% of their data usage. We also recommend setting a warning on the device itself. Open your device's Settings app. Tap Network & internet Data usage. Tap
How do I pay each month?
We accept all major debit/credit cards, you can access your account via our online portal or by calling our automated phone service on 833 200 4949
Can I Transfer My Current Number to you ?
If you can transfer your number, be prepared to provide this info during activation: Account owner’s name and address Account owner's Social Security number or tax ID Current account number PIN or password, if applicable
Can I Call International?
All smartphone plans include unlimited calling to all of North America, this includes the United States, Canada and Mexico. Upon activation calls to Mexico will be blocked (Canada will still be available). The user must have a cash balance of at least $10, this will automatically disable the international call block. Once international calls are unblocked this will allow the users to call anywhere in the world. The international rates are extremely high on the network ($3 - $8 per minute) d
What is your Contract Term?
What if my monthly payment fails?
By default the monthly service will be suspended. Network subscribers are granted three (3) days to make a payment once their account goes into NON-PAY status. After three days the account will be cancelled/deactivated. Once cancelled SIM cards can not be reused. The number can be recovered if requested, the fee is $35 for a recovery, the recovery process may take up to 7 business days.
How much is my SIM Card cost?
We charge $19.99 for each SIM which covers the cost of SIM card and delivery
How do I contact Customer Services?
Easy, just visit our website and use our 24/7 live chat service
How long does delivery of SIM card would take?
Your order will be dispatched within 1-3 working days from the day you order.